Welcome to SICR - PC Support

This is a service of technical and systems assistance for personal computers and/or laptops installed at the Physics Department. The service is common to the Physics Department and the INFN Rome 1 Section.

They can take advantage of this service:
  • for the Physics Department: technical-administrative staff, professors, researchers and PhD students;
  • for INFN: employees and associates.

Service timetable: 9.00 AM - 2.00 PM from Monday to Friday.


Supported Services:
  • operating systems installation and configuration supported by INFN;
  • systems integration into the existing network infrastructure;
  • systems configuration for the use of distributed peripherals on the network (printers, etc...);
  • applications Installation necessary to use the centralized resources made available by INFN Calculation Service;
  • applications installation and configuration of common use;
  • help desk users to use configured systems as described above and/or to solve problems any supported software;
  • check hardware problems.

UNSUPPORTED SERVICES
:
  • on Smartphone and Tablet;
  • on Linux operating systems other than Scientific Linux;
  • on Windows operating systems lower 8.x version;
  • on Mac OS operating systems lower 10.11 version;
  • on different operating systems from those indicated;
  • manage hardware;
  • on unsupported software (experiment software, compilations, etc ...);
  • backup/restore/transfer data.

A unique Ticket number is assigned to each support request. Through the Ticket number it will be possible to monitor the progress and the replies received.
To enter a support request, you must specify a valid e-mail address.